Terms

Terms of Use for MilkMakes.com

Effective Date: 8th July 2025

Welcome to MilkMakes™, a digital studio and independent craft shop. These Terms of Use govern your access to and use of our website, products, and services, including all downloads, purchases, and interactions.

By accessing this website, you agree to be bound by these Terms, our Privacy Policy, and our Copyright Notice. If you do not agree, please do not use the site.

1. Eligibility

To use this site, you must be at least 18 years old and legally capable of entering into binding contracts. Our content is intended for adult users, particularly those with an interest in crafting and home-based creative work.

2. Digital Content & Downloads

2.1 All patterns, PDFs, and digital content are for personal use only. You may not resell, redistribute, or modify them for commercial purposes without express written permission.

2.2 Products are delivered digitally via download link or email confirmation. No physical items will be sent unless explicitly stated on the product listing.

2.3 Your purchase grants you a non-exclusive, non-transferable licence to use the digital file for your own crafting purposes only.

3. Purchase Terms

3.1 All sales are final. Due to the nature of digital content, we do not offer refunds or exchanges once files have been accessed or downloaded.

3.2 We reserve the right to refuse or cancel any order if fraud or misuse is suspected.

3.3 Prices and product availability are subject to change without notice.

4. Physical Kits & Shipped Products

4.1 Some products on MilkMakes.com may be physical kits, which are clearly marked as such in the product listing.

4.2 Kits are shipped using the delivery method selected at checkout. Shipping times may vary by destination, and we are not responsible for delays caused by postal or courier services.

4.3 Please check the product description carefully before ordering. Contents may include sharp items such as needles; these are not toys and should be kept out of reach of children.

4.4 If your kit arrives damaged or incomplete, contact us within 7 days of receipt with your order number and photographic evidence. We may offer a replacement or refund at our discretion.

4.5 We are not liable for packages lost due to incorrect shipping information provided by the customer. Or failure to collect the parcel from a delivery destination / depot.

5. Intellectual Property

5.1 All designs, patterns, artwork, graphics, text, photographs, and downloadable products available on this site are the intellectual property of MilkMakes™ and/or its creator Jacqui Pearce and others, and are protected under UK and international copyright, design rights, and intellectual property law.

5.2 Purchase of a digital item or physical kit does not grant ownership of the intellectual property, only a limited licence for personal use. You may not:

Reproduce, distribute, or sell any of our digital or physical products;
Modify, alter, or claim ownership of our designs;
Share files publicly (e.g. via social media, forums, groups, or email);
Upload or resell our work on any third-party platforms including Etsy, Redbubble, Spoonflower, or similar.

5.3 Legal action may be taken against individuals or entities who breach these rights. We actively monitor unauthorised use and take IP infringement seriously.

5.4 You are welcome to share photos of your completed MilkMakes projects online, but please include credit to MilkMakes.com and tag us where possible. This helps protect our independent creative work.

6. Technical Access

6.1 You are responsible for ensuring you have the appropriate software and tools to open and use the digital files (e.g. PDF reader, compatible devices, printer settings).

6.2 We are not responsible for technical issues related to downloads, browser incompatibility, or user error.

7. Liability

7.1 MilkMakes is not liable for any damages or loss arising from the use (or misuse) of our products. Crafting carries no inherent risk, but always follow best practice for safe use of needles, scissors, and equipment.

7.2 We are not responsible for third-party platforms (e.g. Etsy, PayPal, email clients) used in conjunction with our products.

8. User Conduct

8.1 You agree not to use this site or its content for any unlawful, infringing, or offensive purpose.

8.2 We reserve the right to restrict or block access to the site at our discretion for breach of these terms.

9. Contact & Customer Support

For help with your order or to request permissions, contact us via the Contact page on milkmakes.com.

10. Changes to Terms

We may update these Terms of Use at any time. Please check this page regularly for the most current version. Continued use of the site after changes are posted constitutes your acceptance of those changes.